Feldman, Kramer & Monaco, P. C

National Student Debt Forgiveness Center is currently seeking a Customer Service Representative to join our growing team!. Handle a significant number of inbound calls, providing phone support.. Document customer transactions according to company procedures in a web-based CRM application.. Anticipate customer needs and deliver stellar customer service.. The Client Service Representative position is a Full-Time position, Monday through Friday in our Hauppauge, NY office.

customer service

National Student Debt Forgiveness Center is currently seeking a Customer Service Representative to join our growing team! Essential Duties and Responsibilities <ul><li>Handle a significant number of inbound calls, providing phone support.</li><li>Document customer transactions according to company procedures in a web-based CRM application.</li><li>Perform new client setup and existing maintenance functions.</li><li>Anticipate customer needs and deliver stellar customer service.</li></ul> Education and Experience Requirements <ul><li>High School Diploma or Equivalent.</li><li>Experience in a professional customer service setting, business-to-business preferred.</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Demonstrated ability to gather and assess information in a fast-paced environment.</li></ul> Required Skills <ul><li>Microsoft Outlook and Internet/Web Skills</li><li>Listening and rapid comprehension skills; strong written and verbal communication abilities.</li><li>Ability to remain calm and professional while dealing with difficult customers and customer situations.</li><li>Ability to work both independently and as a team member in a collaborative environment.</li></ul> The Client Service Representative position is a Full-Time position, Monday through Friday in our Hauppauge, NY office.

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