Arrowmont School of Arts and Crafts

The position is responsible for six core functions: facilities, safety and maintenance; culinary operations; hospitality and guest services; retail operations; IT support services; and business office operations (registration and scholarship management).. Understand and support the special needs of historic preservation as well as renovation and new construction processes.. Partner with Culinary Director to deliver excellent guest experience while adhering to budget guidelines.. Partner with Hospitality Manager to ensure efficient and timely attention to guest services, including housekeeping services and maintenance/repairs.. Work with the Business Office Manager and Registrar to ensure that registration, office administration, and student needs are well planned and carefully carried out.

operations

Description
Position Summary
The Chief Operations and Facilities Officer is a senior leadership position, reporting to the Chief Executive Officer. The position is responsible for six core functions: facilities, safety and maintenance; culinary operations; hospitality and guest services; retail operations; IT support services; and business office operations (registration and scholarship management). This position requires excellent strategic thinking; the ability to collaborate, problem-solve, and maintain professional relationships; lead and influence others; and believe deeply in our mission.
Responsibilities :
Facilities, Safety, and Maintenance:
· Supervise facilities, risk management, and maintenance operations and services.
Provide oversight of capital projects and ensures that school policies and procedures related to capital projects are followed.
Establish and maintain a capital budget and plan for infrastructure repairs and maintenance; plans and adheres to department budget and actively participates in budget planning and evaluation annually.
Responsible for the oversight and management of property and casualty and automobile insurance policies.
Understand and support the special needs of historic preservation as well as renovation and new construction processes.
Culinary Operations:
Partner with Culinary Director to deliver excellent guest experience while adhering to budget guidelines.
Hospitality and Guest Services:
Partner with Hospitality Manager to ensure efficient and timely attention to guest services, including housekeeping services and maintenance/repairs.
Retail Operations:
Partner with Retail Logistics Manager to ensure successful operations with focus customer service and growth in sales.
IT Support Services:
· Develop and implement a comprehensive IT strategy aligned with the company's overall goals.
Ensure proper operation of all Internet, Telecommunications, and campus technology.
· Oversee the selection, implementation, and maintenance of IT infrastructure, software, and systems. Provide Continuous Quality Improvement for systems, with regular surveillance of technology upgrades and enhancements.
Source and optimize IT offerings, including Microsoft Suite, MaintainX, Zoom account, and other relevant technology.
Business Office Operations:
Work with the Business Office Manager and Registrar to ensure that registration, office administration, and student needs are well planned and carefully carried out. Ensures smooth communications and support in these areas.
Oversee the scholarship award program and ensure its alignment with the company's mission and values; Establish criteria for scholarship selection and ensure a fair and transparent award process. Analyze the effectiveness of the scholarship program and identify opportunities for improvement.
Provide logistical support for programming logistics, housing logistics (including Artists in Residence, Interns, and Work-Studies), event success, and facility rentals.
Develop and manages service and facility rental contracts, and contracts for special projects as requested.
All other duties as assigned.
Requirements
Qualifications
Ten or more years of leadership experience; experience in arts councils, museums, educational non-profit or college or university preferred. Budgeting, management and facilities planning and administration required.
Experience working with organizations experiencing growth, with an ability to motivate and support others in adapting to a changing environment.
Excellent oral and written communications skills, with the ability to communicate the vision, mission, and achievement of Arrowmont.
Strong, creative, organized problem-solver with the ability to work on multiple projects while adjusting quickly to shifting priorities.
Ability to meet deadlines, exercise good judgment, and handle pressure situations.
High energy, creativity, a sense of humor and a willingness to “jump in with both feet.”
Ability to work well as a member of a team and guide others in collaborative problem solving.
Demonstrated success initiating and building relationships with a diverse set of constituents.
· High proficiency in MS Office applications, including Excel, Word and other organizational technology needs.
BA, BS, BFA required. MA, MBA or MFA preferred. #J-18808-Ljbffr

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