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CDJR Service Advisor - Express Writer
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- Maintains a CSI/QCP rating at or better than region average or as defined by manager on a regular and consistent basis.
- Obeys all state, federal and Department of Motor Vehicles laws and regulations, adheres to all Company policies, procedures and ethical standards and established industry guidelines.
- Continually organizes pending repair orders and other related paperwork in a standard filing system available for immediate reference and retrieval.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
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