Caesars Entertainment

JOB SUMMARY: The VIP Casino Marketing Host enhances the growth of gaming revenues through the development of our customer base, maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.. Provide hands-on real-time service for VIP customers that have relationships with player development team members.. Experience Casino Marketing/Hosts, Sales or Account Management preferred (Marketing, Luxury Hotel Services, or other Sales experience is a plus). Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names.. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles.

casino host

Job Description JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you! BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as: <ul> <li>FREE Downtown Team Member Parking</li> <li>Discounted Monthly Bus Passes</li> <li>Free Team Member Assistance Program</li> <li>Team Member Discounted Hotel Room Rates</li> <li>Fun and Free Team Member Events</li> <li>Discount Program within Caesars Partner Network</li> <li>Tuition & Student Loan Debt Repayment Assistance</li> <li>First Time Homebuyer Program</li> <li>Child Care Assistance Program</li> <li>401k Matching</li></ul> JOB SUMMARY: The VIP Casino Marketing Host enhances the growth of gaming revenues through the development of our customer base, maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests. ESSENTIAL JOB FUNCTIONS: <ul> <li>Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program</li> <li>Follow all relevant policies and procedures</li> <li>Communicate with co-workers, table and slot team members, supervisors, and guests.</li> <li>Interacts with marketing in hosting special events</li> <li>Arranges special services related for players with proper play</li> <li>Meets and greets players on the casino floor at special events or promotions</li> <li>Makes sounds complimentary decisions based on tracked customer play</li> <li>Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout</li> <li>Provide hands-on real-time service for VIP customers that have relationships with player development team members.</li> <li>Demonstrates exceptional guest services to both internal and external customers </li> <li>Must be willing to continue to drive business</li> <li>Remains informed of competitive promotional methods</li> <li>Ability to meet the attendance guidelines of the job and adhere to departmental and company policies</li> <li>Ability to maintain confidentiality of VIP information</li> <li>Performs other duties as assigned by Management.</li></ul> GENERAL REQUIREMENTS: <ul> <li>College degree or equivalent experience preferred but not required</li> <li>Experience Casino Marketing/Hosts, Sales or Account Management preferred (Marketing, Luxury Hotel Services, or other Sales experience is a plus)</li> <li>Minimum of Two (2) years of guest services experience, sales or marketing preferred.</li> <li>Ability to think independently in making decisions to maximize customer service experience and program profitability</li> <li>Ability to effectively manage time and perform multiple tasks simultaneously</li> <li>Excellent interpersonal, communication, problem solving and analytical skills required</li> <li>Must have excellent customer service skills</li> <li>Excellent networking abilities</li> <li>Avid member of the local community, including commercial and industry awareness</li> <li>Must have the ability to gracefully resolve challenging situations</li> <li>Must have exceptional guest service skills</li> <li>Experience in casino and or hotel environment preferred</li> <li>Must have strong telemarketing skills. </li> <li>Must possess excellent interpersonal, communication, team-building and problem-solving skills.</li> <li>Must be resourceful and highly motivated in seeking out new VIP opportunities </li> <li>Must be able to work effectively across all departments</li> <li>Must present a well-groomed, professional appearance</li> <li>Must be willing to adhere to all Louisiana gaming regulations and guidelines </li> <li>Must be willing to work any shift and any day when necessary </li> <li>Must be able to work extended hours during special events, including limited overnight travel</li> <li>Must have the ability to work flexible schedules, including nights, weekends, and holidays.</li> <li>Must speak and write fluently in English</li> <li>Must present a well-groomed professional appearance</li> <li>Must be able to listen and respond to visual and aural cues</li> <li>Must have excellent oral and written communication skills</li></ul> DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: <ul> <li>Must be able to move quickly around property</li> <li>Must be able to stand or sit for a long period of time maybe required </li> <li>Must be able to bend, crouch, kneel, twist and work at a desk</li> <li>Responds to visual and aural cues </li> <li>Must be able to work independently and proven to be self-motivated</li> <li>Must present a well-groomed appearance</li> <li>Must have the manual dexterity to operate a computer and other necessary office equipment </li></ul> WORK ENVIRONMENT: <ul> <li>Must be able to continuously maneuver around office and casino </li> <li>Must be able to respond calmly and make rational decisions when handling guests' needs</li></ul> GAMING PERMIT: NON-KEY The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary. Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase. About Us Caesars New Orleans Casino & Hotel earned recognition as a City Business Best Places to Work honoree and was named #1 Large Employer in the New Orleans area by the Times-Picayune Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary. Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. Associated topics: bell attendant, door, door attendant, host, hotel, inn, luggage attendant, rapids, spa, terrace

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