State of Iowa

Iowa Workforce Development (IWD) is seeking applicants for the position of Career Planner at our IowaWORKS Cedar Rapids, IA office.. Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.. No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place.. We are proud to offer the Iowa Public Employees Retirement System (IPERS).. A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested).

planner

Job Description
Iowa Workforce Development (IWD) is seeking applicants for the position of Career Planner at our IowaWORKS Cedar Rapids, IA office.

Agency Overview
IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Position Description
IWD is seeking to hire a motivated candidate to provide all required Reemployment Services and Eligibility Assessment (RESEA) program components to RESEA participants during all RESEA appointments and establish and maintain effective working relationships with colleagues, clients, employers, and community partners.

Job Responsibilities
The Career Planner will prepare required Reemployment Services and Eligibility Assessment (RESEA) program components to RESEA participants during all RESEA appointments and review unemployment insurance (UI) claim status with claimant and refer any claim issues to appropriate staff member.

In this role you will provide required RESEA information to claimant to ensure work search requirements are being met and all work searches are documented correctly. Help and explain, promote, and discuss One-Stop Center workshops to claimants and register claimants to attend workshops. Oversee electronic file search and compare applicants' qualifications with employer job order requirements, referring qualified applicants and ensure a valid work registration is completed in database system.

You will create or update with customers their Individual Service Plan and complete, review and provide claimant with a RESEA Agreement of Participation reflecting claimants RESEA obligations and facilitate workshops for customers/participants of system programs and services, update workshops and presentations as new information is available. Accurately document all services, appointments, or other pertinent information in database system.

Career Planners will perform essential UI activities and adhere and refer to unemployment administration rules and Iowa law when working with customers regarding filing UI claims, answering questions and concerns. Send proper documentation/notices timely to ensure positive outcomes.

Keep all documentation related to any UI decisions maintained and organized to ensure UI claims are active, and status of claims are up to date. Review previous UI claims for previous or current adjudications. Use database system to review salary histories. Cross reference database systems to ensure personal identification information matches. Adjudicate issues within the claim in accordance with all UI laws provide information to customers for UI appeals when necessary.

Prepare and participate in all UI appeal hearings relating to issued adjudications decisions. Educate customers on services available at the IowaWORKS location. Assist customers by answering questions about employment opportunities and local employers.

Assist customers in using computers, i.e., searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center.

Coach customers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment and provide proficiency tests and skill assessments as needed.

Greet customers immediately upon entry into the IowaWORKS Center utilizing greeting standards and scripts and welcome each customer in a friendly and professional manner and provide courtesy, respect, and politeness in interactions with customers, both internal and external. Ask customers appropriate questions to determine services they are seeking and/or needing.

Interact effectively and builds respectful relationships among coworkers and partners and collaborate within the On-Stop system, resulting in a better experience for customers. Provides feedback as well as potential solutions to team and/or leadership. Assist with answering UI Benefits Customer Service line during periods of high call volumes.

Benefits
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:


Excellent health, dental, and vision insurance.
Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
Flexible Spending Accounts for medical and dependent care.
Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday – Friday 8:00am-4:30pm.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place.?Select positions will be subject to a criminal background check.
Minimum Qualification Requirements
Graduation from an accredited four-year college or university;
OR
an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;
OR
employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.

For additional information, please click on this link to view the job description. (Download PDF reader)
Additional Qualification Requirements
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.


Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

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