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Card Disputes Manager
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- Banking services provided by Choice Financial Group and Evolve Bank & Trust; Members FDIC.
- Mentor, coach, and support a team that handles dispute intake and resolution processes, including pre-arbitration and arbitration cases, as well as banking transaction exceptions (e.g. ACH returns)
- Track our chargeback success rate and identify opportunities to improve it
- Have 5 years of firsthand experience with the dispute management process at a fintech or other financial institution
- Have prior experience filing chargebacks via Mastercard’s MCOM
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