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Call Center Reservations Agent
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- Job Purpose:Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room and information about the hotel.
- Know the layout of the hotels including all room types, suites and meeting rooms.
- Process all advance deposits on future reservations and post each deposit to guest's reservation.
- Create and maintain positive relationships with all departments within the hotel and know how they relate to the Call Center.
- Assist with inputting weekend third party reservations such as internet and wholesale.
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