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Call Center Representative
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- Provides support, technical and otherwise for all customer facing tools and resources Instacart online shopping, the web site, ecoupons, the AdvantEdge card, marketing and AdvantEdge Reward programs, Special Order Services (SOS), and gift card orders.
- Escalates more complex issues to the Sr. Call Center Representative or the Lead Call Center Representative level support staff.
- Respond to and document all social media communications and reviews (on Twitter, Facebook, Instagram, Hootsuite, etc.)
- Provide technical support for pricechopper.com, online shopping,(Unata ) ecoupons (Inmar) and Instacart.
- Process and assist customers with SOS orders
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