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Call Center Representative
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Full-time
- Under the direction of the Call Center Supervisor, the Call Center Representative is responsible for receiving inbound phone calls from clients requesting information pertaining to services offered at CMS, including but not limited to transportation requests and coordination, information regarding medication-assisted treatment, appointment scheduling, and general inquiries.
- As you join our mission to help those suffering from substance use disorders reclaim their lives, expect to thrive in a comfortable, welcoming, and fun environment where you are valued for the work you do, championed by passionate leaders, and equipped with the tools and ongoing training you need to achieve your goals.
- Employee assistance program to support your mental health and wellness
- Answer all calls with a sense of urgency and effectively manages a high volume of inbound calls in a courteous and professional manner
- Able to navigate electronic medical records
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