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Call Center Manager - Durable Goods & E-Commerce
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- Job Title: Call Center Manager - Durable Goods & E-commerce Company: SWCORP About Us: SWCORP is a leading manufacturer of durable goods, specializing in bath products such as medical walk-in tubs (Meditub), steam bath generators (Steam Spa), free-standing and drop-in whirlpool bathtubs (Atlantis Whirlpools), and trend-leading fashion fixtures (ANZZI).
- Position Overview: As the Call Center Manager at SWCORP, you will lead our customer support team, ensuring exceptional service delivery and customer satisfaction.
- Key Responsibilities: Lead and manage the customer support team, overseeing both traditional call center operations for durable goods and e-commerce customer service.
- Monitor and analyze call center and e-commerce performance metrics, such as average response time, resolution rate, and customer satisfaction scores.
- Stay informed about industry trends and best practices in customer service and e-commerce to drive continuous improvement and innovation.
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