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Call Center Inbound Representatives & Sales Specialists on - Site
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- The Guest Service Representative will be responsible for fielding inbound service calls and resolving guest issues over the phone.
- Ensure timely follow-up for anything that requires additional research.
- Consistently meet/exceed key metrics such as Average Handle Time, Call Quality (QA), Schedule Adherence, and Calls Per Hour
- Experience with AX, Genesys Cloud, and MS Dynamics is a plus.
- Pay will be determined by several factors, including but not limited to: applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.
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