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Business Architect
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- 3+ years of experience with Design Thinking customer-centric development processes and leading Customer Journey Mapping sessions with business stakeholders to define business optimization opportunities
- EA) modeling and visualization tools, including Visio, Tableau, and PowerPoint
- Experience in working with the Internal Revenue Service (IRS) and the legacy systems
- Experience with designing, configuring, and building processes in Pega, including shared frameworks
- Knowledge of out of box functionality and Pega implementation best practices
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