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Business Analyst, ServiceNow
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- With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors.
- Analyze current business processes and workflows to identify areas for improvement and optimization using ServiceNow.
- Train end-users and provide ongoing support to ensure successful adoption and utilization of ServiceNow solutions.
- Monitor and report on the performance of ServiceNow solutions, making recommendations for continuous improvement.
- Strong understanding of ServiceNow modules, including IT Service Management (ITSM), Case Management (CSM), and Hardware Asset Management (HAM).
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