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Business Analyst - Remote - Must Live in TX
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- They will play a critical role in leading and facilitating the service-request lifecycle process, collaborating with various stakeholders to analyze, document, and optimize business workflows related to enterprise software products and configuration items (CIs) for SAM. The candidate must demonstrate exceptional communication skills and the ability to work effectively in a dynamic and challenging environment.
- Collaborate with Project Managers, Program SMEs, Budget staff, IT Contract Managers, and technical teams during SAM discovery and analysis sessions.
- Proficiency in business analysis, business process mapping, and requirements gathering using Lean methodologies and templates for complex enterprise systems.
- Experience with SAM systems/processes, including server-side license compliance, and understanding of contractual obligations related to enterprise software asset management.
- Knowledge of SAM discovery/repository tools such as Snow License Manager , ServiceNow , Remedy.
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