Citizens Property Insurance Corporation

Location: Citizens is pleased to offer this opportunity on a remote / virtual basis (either fully remote or a combination of remote and in our Jacksonville, FL or Tallahassee, FL office).. Responds to production support issues by performing initial triage and analysis, providing end user support including documenting workarounds and, if necessary, escalating to IT and notifying impacted parties.. Seven (7) or more years of business analyst or business systems analyst experience in the property and casualty insurance industry.. Four (4) or more years of business analyst or business systems analyst experience in the property and casualty insurance industry.. Property & Casualty Insurance experience within one or more operational business units (i.e., Accounting, Agency, Call Centers, Claims, Product Development, and Underwriting).

business analyst

Job Description Business Analyst - Intermediate or Senior Location: Citizens is pleased to offer this opportunity on a remote / virtual basis (either fully remote or a combination of remote and in our Jacksonville, FL or Tallahassee, FL office). Selected candidates must live within a commutable distance (approximately 50 miles) to Citizens Jacksonville, FL or Tallahassee, FL office. Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings. At Citizens, we are building a workforce of top achievers committed to our company's mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance. Citizens' Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness, and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida. At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us! The selected candidate must live within a commutable distance (approximately 50 miles) to Citizens Jacksonville, FL, Tallahassee, FL, or Tampa, FL office. JOB SUMMARY: The Business Analyst is responsible for creating business requirements documents for reporting and systems development projects, production reporting, special projects, and other systems project related tasks. This includes, but is not limited to, collection of business requirements from users, creation of related requirements documents, or reports, project management, leading or assisting with user acceptance testing activity, providing user support, systems training for departmental users. The selected candidate can be hired at the Intermediate or the Senior level, depending on their, skills abilities and years of experience. ESSENTIAL FUNCTIONS: <ul> <li>Collaborates with stakeholders and project team members on small, mid, or large-scale projects to identify business needs and solutions, weight opportunities based on estimated business value, establish scope, and to engineer requirements in support of solutions selected for implementation. </li> <li>Facilitates or participates in collaboration activities with both business and technical stakeholders to engineer requirements (e.g., business, functional, non-functional and data requirements) while ensuring compliance with corporate standards and develop flow diagrams, use cases, user stories and other forms of business documentation used to express business needs. </li> <li>Responds to production support issues by performing initial triage and analysis, providing end user support including documenting workarounds and, if necessary, escalating to IT and notifying impacted parties. </li> <li>Authors or assists with the development of test plans and strategies, the coordination of testing events, and the execution of test cases in support of changes to business systems. </li> <li>Evaluates investment opportunities and establishes evaluation plans and techniques for assessing the results of each post-implementation. Reports on findings and makes change recommendations if necessary. </li> <li>Creates or participates in the development of materials used to facilitate the adoption of change by end users including policies and procedures; operating procedures; business processes; training materials, job aids and communications. </li> <li>May coach, counsel, or train less-experienced staff, may also direct the work of others, may provide input in the performance management, goal setting and review processes, and assist in the development of both corporate and departmental policies, procedures, practices, methods, and standards. (Senior level) </li> <li>Provide mentoring and leadership to Business Analyst community members as needed and assist in the development of both corporate and departmental policies, procedures, practices, methods, and standards. (Intermediate level). </li> </ul> REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: <ul> <li>Advanced applied knowledge of system development methodologies, primary of which are Agile and Waterfall. </li> <li>Advanced applied knowledge of information technology and information system development. </li> <li>Strong ability to administer configurable business systems, including management of system-based business rules, workflow, and processing logic. </li> <li>Advanced grasp of technology and how it plays a role in business processes. </li> <li>Advanced proficiency with Microsoft Office products, primarily Access, Excel, PowerPoint, Project, Word, and Visio. </li> <li>Project management skills with proven ability to work within and facilitate cross-functional teams and work groups. </li> <li>Ability to establish attainable goals, objectives, and work plans while working both independently and in team-based, highly-collaborative, environments. </li> <li>Ability to develop insight into current business performance for the purpose of identifying improvement opportunity candidates using business analytics such as data and statistical analysis. </li> <li>Advanced interpersonal skills, including verbal, written, facilitation, mediation, negotiation, collaboration, and presentation skills, as well as the ability to communicate effectively with individuals at all levels of the organization. </li> <li>Ability to work on multiple projects and tasks concurrently, adapt to change effectively, and adhere to timelines within a fast-paced, changing environment. </li> <li>Ability to organize material, analyze a wide variety of facts and develop appropriate recommendations. </li> <li>Advanced ability to solve problems through analytical approaches. </li> <li>Ability to create database queries for the purpose of retrieving data from one or more databases. </li> </ul> PREFERRED QUALIFICATIONS: Senior Level <ul> <li>Bachelor's degree in Business, Information Technology, or relevant field. </li> <li>Seven (7) or more years of business analyst or business systems analyst experience in the property and casualty insurance industry. </li> <li>Two (2) or more years of experience with Citizen's systems including policy, claims, billing, data warehouse, or other systems. </li> <li>Experience with web-based application development and support. </li> <li>Proficient with the use of Database Management Tools such as Microsoft Access, Advance Query Tool (AQT) and SQL Management Studio. </li> <li>Experience with formal methods of solicitation (e.g., ITN, RFP, RFI) for the procurement of the third-party vendor systems and services. </li> <li>Experience with Scaled Agile Framework (SAFe). </li> </ul> Intermediate Level <ul> <li>Bachelor's degree in Risk Management and Insurance, Business, or Business Systems </li> <li>Four (4) or more years of business analyst or business systems analyst experience in the property and casualty insurance industry. </li> <li>Experience with web-based application development and support. </li> <li>Property & Casualty Insurance experience within one or more operational business units (i.e., Accounting, Agency, Call Centers, Claims, Product Development, and Underwriting). </li> <li>Experience with Citizens systems </li> <li>Experience working in an Agile environment applying Lean Agile practices and principles (e.g., Kanban, Scrum, SAFe) </li> <li>Advanced applied knowledge of Microsoft Office products, primarily Project, Word, Excel, PowerPoint, and Visio. </li> </ul> REQUIRED EDUCATION and EXPERIENCE: <ul> <li>Bachelor's Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years </li> </ul> AND <ul> <li>Six (6) or more years of demonstrated experience in the fields of business analysis or business systems analysis delivering business system and process changes to include three (3) or more years of financial services, or relevant experience. (Senior Level) </li> </ul> <ul> <li>Four (4) or more years of demonstrated experience in the fields of business analysis or business systems analysis delivering business system and process changes to include three (3) or more years of financial services, or relevant experience. (Intermediate Level) </li> </ul> Physical Requirements: <ul> <li>Occasional: Move, Traverse, Exposed, Work around, Travel, Position self (to), Move</li> <li>Frequent: Stationary position, Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess</li> </ul> Visa sponsorship is not available for this position. Relocation Assistance is available for this position Citizens is Proud to Be an Equal Opportunity Employer. #LI-VS1 #LI-Onsite About Us Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings. At Citizens, we're building a workforce of top achievers committed to our company's mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance. Citizens' Mission is to serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market. At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us! About the Team We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role. Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more! •Retirement savings plan with a generous company match •Medical, dental and vision coverage •Company Paid employee basic life insurance and short-term disability. •Generous paid time off: vacation, sick and holiday leave •Employee Assistance and Wellness Programs •Tuition reimbursement •Professional and leadership development opportunities •Company Paid Parking •Employee recognition programs •Relocation assistance (where applicable) •Community and volunteering opportunities •Casual dress Citizens is proud to be an Equal Opportunity Employer.

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