Poppy Bank

This posting is a recruitment for either a Branch Operations Specialist or a Branch Operations Officer, depending upon experience and qualifications.. This position requires strong knowledge of Banking Operations and is expected to provide leadership, training, and support to staff members.. Minimum of 10 hours CRA volunteer hours per year.. Resolves difficult situations with creativity, tact and diplomacy while maintaining fiscal responsibility. Notary Public preferred

branch operations specialist

Description:
This posting is a recruitment for either a Branch Operations Specialist or a Branch Operations Officer, depending upon experience and qualifications. Details of each position are noted below.
Summary for Both Positions:
Provides personalized banking services to financial institution clients by performing the following duties. This position requires strong knowledge of Banking Operations and is expected to provide leadership, training, and support to staff members. Has an extensive understanding of banking products and services and supports the Branch Manager in promoting Branch growth.
Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Essential Duties and Responsibilities for Both Positions Include the Following:
Schedules branch staff to ensure appropriate branch coverage
Works with staff to ensure a positive customer experience
Keeps current with operational standards and procedures, performs and reviews all branch documentation ensuring adherence to policies and procedures
Ensures Branch Certification package is accurate and complete
Maintains branch security by coaching and training staff in security procedures. Ensures controls are maintained over items such as keys, combinations, security signals and cash limits
Informs and advises clients of resolution on account disputes and other account activity
Handles all daily operational duties and reports such as file maintenance, overdraft reports and other operational duties
Reviews reports for the branch and approves or declines exceptions within established limits in the Transaction Approval Authority matrix
Performs teller duties, opens new accounts, and performs callback of new accounts and file maintenance
Reviews new account openings for adherence to published procedures and regulatory requirements
Answer phones and handles escalated customer service concerns
Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
Other duties as assigned
Branch Operations Officer Sales Responsibilities:
Actively leads team in implementation of sales programs to generate targeted branch deposit growth
Evaluates needs of potential clients and offers appropriate financial products and services
Works closely with Branch Manager on business customer prospecting / business development, including outside calling
Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business
Generates new business to assist in meeting established profitability goals
Assists with promotional activities as needed
Branch Operations Specialist Leadership/Service:
Provide ongoing operational guidance, training, and development of staff
Recognizes staff for exceptional customer service, sales, and operations
Actively engages staff to cultivate and encourage professional development
Works with Branch Manager to set team goals and assist with promotional activities
Actively listens to clients and maintains a friendly, positive, professional attitude
Resolves difficult situations with creativity, tact and diplomacy while maintaining fiscal responsibility
Partners with Branch Manager in customer retention activities
Evaluates needs of potential clients and offers appropriate financial products and services
Branch Operations Officer Leadership/Service:
Provide ongoing operational guidance, training, and development of staff
Recognizes staff for exceptional customer service, sales, and operations
Actively engages staff to cultivate and encourage professional development
Works with Branch Manager to set team goals and motivates staff to success
Actively listens to clients and maintains a friendly, positive, professional attitude
Resolves difficult situations with creativity, tact and diplomacy while maintaining fiscal responsibility
Partners with Branch Manager in customer retention activities
Branch Operations Specialist Supervisory Responsibilities:
Expected to manage up to 2 branch employees
Provide ongoing operational guidance, training and development to Client Service Representatives and/or New Account staff
Responsible for regularly assessing Client Service Representatives and/or New Account Representative performance
Supports the Branch Manager in addressing performance management situations and completing Mid-year and/or Annual Evaluations
Actively assist in managing employee schedules and confirming accurate timecards
Processes Daily Large Transaction report and scans to Compliance Department by established cutoff time
Processes NSF Exception Items and prints, and files related supporting documents by established cutoff time
Approves transactions for teller staff up to assigned limit
Provides supervisor override for transactions requiring supervisor review
Supports Branch Manager with various assigned duties
Supports in client situations in the absence of the Branch Manager
Branch Operations Officer Supervisory Responsibilities:
Expected to manage up to 5 branch employees
Provide ongoing operational guidance, training, and development to Client Service Representatives and/or New Account staff
Responsible for regularly assessing Client Service Representatives and/or New Account Representative performance
Supports the Branch Manager in addressing performance management situations and completing Mid-year and/or Annual Evaluations
Manage employee schedules and confirm accurate timecards
Processes Daily Large Transaction report and scans to Compliance Department by established cutoff time
Processes NSF Exception Items and prints, and files related supporting documents by established cutoff time
Approves large transactions for teller staff up to assigned limit
Provides supervisor override for transactions requiring supervisor review
Supports Branch Manager or his/her back up with various assigned duties
Manages all client matters in the absence of the Branch Manager
Branch Operations Specialist Qualifications:
Minimum of 5 years banking experience
Minimum of 2 year’s supervisory experience
Minimum 2 years of operations experience
Must be proficient using Word, Excel and Outlook applications and banking programs
Notary Public preferred
Branch Operations Officer Qualifications:
Minimum of 8 years banking experience
Minimum of 4 years supervisory experience
Minimum 4 years of operations experience
Must be proficient using Word, Excel and Outlook applications and banking programs
Notary Public preferred
Physical/Mental Demands & Work Environment for Both Positions:
The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The work environment is typically quiet to a moderate noise level.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.
Requirements:
See qualifications above.
Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For San Francisco Postings, review Fair Chance Ordinance.
Poppy Bank Notice to Applicants CCPA & CPRA

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