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Billing Customer Service Representative
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- The PCA representative leads the collection effort on outstanding accounts, establishes payment arrangements with patients, records pertinent data on collection efforts, performs administrative duties and clerical functions as needed such as records address changes, reviews account for external collection placement, resolves customer disputes.
- PCA representative utilizes phone, email and portals to recover debt.
- Answering all inbound calls and returning voice mails.
- Review Charity, Financial Hardship
- Works in coordination with other members of the Central Billing Office as necessary.
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