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Bi - Lingual Customer Service Specialist
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- Performs specialized duties in the servicing of utility accounts including opening and closing accounts, billing, payments, collections, and usage reviews relating to City utilities; and performs other financial support duties in a call center setting.
- Responds, evaluates, resolves, and communicates customer concerns and complaints related to utility bills, water waste, late penalties, consumption levels, water quality, water pressure,
- conservation, and other utility related questions; records correspondence on the customer's account(s); creates service orders for City staff on behalf of the customers; follows through on the results; and provides verbal and written responses to customer inquiries.
- Assists in reviewing and resolving errors from computer generated reports relating to billing and collections; reviews and researches customer accounts for misapplied payments, discrepancies, delinquencies, returned checks, and ownership records; processes refunds, adjustments, cancellations, and re-bills for accounts within predefined parameters; and researches bankruptcy and lien filing notifications within established standard procedures.
- Receives calls in a call center setting; contacts and refers service calls for emergency line breaks and other water service emergency situations.
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