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Benefits Administration Services Associate IV
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- Your core duties will encompass overseeing day-to-day operations, delivering targeted coaching and support to team members, streamlining workflows for optimal efficiency, and cultivating a positive and collaborative work atmosphere.
- You will collaborate closely with upper management to achieve performance benchmarks and elevate operational proficiency across the call center.
- Monitor and evaluate the performance of team members through metrics analysis and call monitoring.
- Provide ongoing coaching, training, and development opportunities to support the professional growth of team members.
- Foster a customer-centric culture within the team, emphasizing the importance of empathy, professionalism, and problem-solving skills.
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