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AV Support Specialist II
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- The AV Support Specialist provides technical support, advice, and assistance to Biamp's customers (including AV integrators, consultants, and administrators) regarding AV hardware and software systems.
- Daily activities include troubleshooting both simple and complex AV systems through conversation with customers, exploration of programming files, recreation of customer systems in a test lab, and listening to AV spaces over the phone.
- Troubleshoot, diagnose, and resolve technical hardware and software issues involving network connectivity, VoIP, poor audio/video quality, and more.
- Accurately process and record call-customer interactions using tech support case tracking software.
- Maintain and/or develop expertise in audio and video concepts and technologies, as well as other skillsets required within the professional AV industry.
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