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Auto Glass General Manager
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Part-time
- Drive customer satisfaction scores to gain lifetime promotors and grow Caliber’s reputation in the marketplace.
- Deliver exceptional customer service, treat any warranty opportunities with urgency to restore the customer as quickly as possible
- Perform frequent quality control reviews for field operations as well as file reviews for estimate accuracy in compliance with company guidelines
- Monitor and manage the collection of accounts receivable with clients
- Ensure all technicians are up to date and maintain NGA, AGRSS, and appropriate adhesive certifications
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