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Auto Body Repair Estimator
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Full-time
- In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction
- Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair
- Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery)
- Inspects all completed repairs before delivering customer vehicles, explains CARSTAR’s warranty and Quality Control process with all customers
- 1-3 years prior experience as a collision estimator or insurance appraiser
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