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Associate Technical Support Analyst Tier - 1 / IT Helpdesk Onsite Day 1
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- Supports the vision and values of Optum and abides by all policies and procedures.
- Familiar with tools to remotely connect to an end users machine (laptop or desktop) for troubleshooting
- familiar with Citrix (receiver, VDI, Workspace, etc.)
- Advanced knowledge of Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and Client hardware platforms along with other related technical skills.
- Advanced knowledge of EMR Systems, Epic, AllScripts, and other medical applications and patient workflow.
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