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Associate Technical Support Analyst
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Full-time
- Remotely Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration.
- Supports the vision and values of Optum and abides by all policies and procedures.
- Advanced knowledge of Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and Client hardware platforms along with other related technical skills.
- Advanced knowledge of EMR Systems, Epic, AllScripts, and other medical applications and patient workflow.
- Strong understanding of IT Communications and other protocols relevant to trouble shooting client host connections
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