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Associate Omni Program Manager Shipping & Digital Fulfillment
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- Digital team associates focus on delivering initiatives that help our pet parents find and discover products, bring enterprise priorities to life digitally, design new user experiences, build new features and capabilities, and manage key omni-channel programs.
- The Omni-Channel Associate Program Manager is responsible for driving the execution of the ship to home experience with goal to increase customer engagement, build reliable experiences, and grow the Digital business
- Executes to enable and continually evolve key omni-channel programs (Ship from store, returns, digital fulfillment) to grow the programs and optimize the experiences delivering on the digital strategy
- core KPI metrics tied to programs and strategies for digital order fulfillment and reporting out to partners on frequent cadence
- Ability to guide leaders and formulate recommendations through analyzing digital KPIs, identifying trends and opportunities utilizing storytelling skills in PowerPoint and analytical skills in Excel (Power BI & Tableau preferred)
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