Landis+ Gyr

We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption.. Facilitates Critical incident management for all North American customers Acts as communication hub for Cloud Operations on unplanned incidents and scheduled events.. Experience with the following software programs and operating systems: Windows, Windows Server Environment, Microsoft Office, SQL Server, Oracle, UNIX, Sun Solaris or related programs.. RF experience desirableUtility operations experience desirable Required/Desired Certifications: ITIL Foundations, CompTIA Network+, CompTIA A+ or equivalent certifications desired Knowledge/Skills/Abilities:Cloud Computing Experience (Google Cloud Preferred)Personal Computer skillsProficient with Microsoft Office Suite Keyboard/typing skills Ability to effectively communicate both verbally and in writing.. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

noc technician

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.Join us at Landis+Gyr, where we manage energy better - since 1896.  Key Responsibilities:Monitoring all cloud applications and the underlying infrastructure.  Responsible for Alarm, Incident & Event Management.  Facilitates Critical incident management for all North American customers                              Acts as communication hub for Cloud Operations on unplanned incidents and scheduled events.  Drafts and sends incident and event notifictions.  Provides regular updates on each until resolved.                                  Provides after hours customer support.  Receive and resolve customer inquiries via phone, e-mail, Instant Messages, case management system and customer portal       Knowledge Base –Review and AuthorSupports and helps to create and review Cloud Monitoring Knowledge Base articles                           Follows documented processes and procedures to attempt to resolve issues as first level of support                          Execute service requests and scheduled changes such as field network maintenance and application upgrades                                  Within the first 12 months of employment:Works independently 70% of the timeHas mastered 75% of objectives on the training plan form         Supports and adheres to Company’s core values.Performs other duties or responsibilities as assigned or required.Supports and adheres to Company’s Code of Conduct and Ethics Policy.Represents Company in a positive, professional manner when working with both internal and external customers.  Education & Experience:Required Minimum Level of Education: Associates DegreeRequired Minimum Years of Experience: 1+ to 2 Desired Education/Experience:   Minimum of 1-2 years' experience in cloud computing/operations, customer service, technical support in related field, or utility industry.  Experience with the following software programs and operating systems: Windows, Windows Server Environment, Microsoft Office, SQL Server, Oracle, UNIX, Sun Solaris or related programs.Experience with general PC hardware, communication devices, and/or networking.Experience with case creation and management using ticketing software.RF experience desirableUtility operations experience desirable Required/Desired Certifications: ITIL Foundations, CompTIA Network+, CompTIA A+ or equivalent certifications desired  Knowledge/Skills/Abilities:Cloud Computing Experience (Google Cloud Preferred)Personal Computer skillsProficient with Microsoft Office Suite Keyboard/typing skills Ability to effectively communicate both verbally and in writing. Write and execute SQL and/or Oracle queries (technology specific)Data analysisTechnical troubleshootingRelational DatabasesOracle / SQLPuttyCommand LinePowerShellNetworking fundamentals   Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel classified as such.  Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland.  We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey.  As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive.  Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.  We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members. Pay is in the range of $46,500 - $63,910 per year.  The position is eligible for a 401(k) match and consideration for an annual bonus.  The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.  All candidates are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive.  Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.  We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members. Pay is in the range of $46,500 - $63,910 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.  All candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

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