JPMorgan Chase & Co

Are you a strategic thinker who is passionate about delivering exceptional support for Clients in Investment Middle Office Services (IMOS), Investment Book of Record (IBOR) and Trade Services, then this is the role for you.. As an Associate II in Investment Middle Office Services - Client Operations, your key responsibility will be to provide premier service delivery and ensure the accurate and timely delivery of the investment operations to our end clients.. Ultimately, your key responsibility within the IMOS team will be to provide premier service delivery and ensure the accurate and timely delivery of the investment operations to our end clients.. Be a point of contact within the Global/Regional IMOS team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery. Understanding of investment Operations, Trade Services, IBOR, Recon.

client operations

Job Description

Are you a strategic thinker who is passionate about delivering exceptional support for Clients in Investment Middle Office Services (IMOS), Investment Book of Record (IBOR) and Trade Services, then this is the role for you.

As an Associate II in Investment Middle Office Services - Client Operations, your key responsibility will be to provide premier service delivery and ensure the accurate and timely delivery of the investment operations to our end clients. You will deal with all stages of the lifecycle for each product, from broker matching to management of the client’s custodial network, lifecycle events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client/regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR).

Ultimately, your key responsibility within the IMOS team will be to provide premier service delivery and ensure the accurate and timely delivery of the investment operations to our end clients.

Job Responsibilities

Be a point of contact within the Global/Regional IMOS team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery

Take ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of middle office services

Be a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners.

Seek opportunities and take ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client

Build solid  and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams

Have the ability to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery

Provide  oversight and ownership  of the IBOR, Reconciliations and transaction lifecycle management

Required Qualifications, Capabilities and Skills

Excellent client facing skills & communication style, comfortable dealing with key clients

Understanding of investment Operations, Trade Services, IBOR, Recon.

Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload

Excellent problem solving skills to identify, understand and address operational and technical issues

Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives

Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations

Self-starter with ability to learn quickly

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