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Associate Field Service Technician - Installation
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- The Associate Field Service Technician is responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc
- The Associate Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided.
- The Associate Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures.
- Is also capable of performing a basic level of freelance diagnostics and repair but may require occasional assistance from more experienced SRs to carry out difficult product repair activities.
- Possesses basic knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices to include scanners, handheld devices, kiosks, printers & other related and similar retail, and SMB product technologies.
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