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Associate Customer Service Representative - Hybrid
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- We are in the office on a Hybrid basis, Tuesday - Thursday from 8a-5p.
- As an Associate Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
- Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
- Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
- Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques
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