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Associate Applications Specialist
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- A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
- The AAS works alongside members of the Technical Support team, internal BioFire groups and bioMerieux distribution partners to ensure a high degree of customer satisfaction and loyalty to BioFire products by helping to manage the complaint handling process to ensure the timely, accurate resolution of customer complaints.
- Troubleshoot instrument, pouch, software, laptop, and other technical issues.
- Assist in product returns through the Return Materials Authorization (RMA) process.
- Work closely with the Regulatory, Quality, and Post Market Surveillance teams in providing feedback regarding the overall customer experience, including failure trends.
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