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Assoc Application Support Analyst
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- The Application Support Analyst acts as second-level support for The Hillman Group business applications including the primary ERP system for the organization (JD Edwards EnterpriseOne (E1
- the Supply Chain application (Gains), and Warehouse Management Systems (WM/PkMS).
- Utilizing the IT ticketing system, address all first-level application support Incidents including confirming the with end-user nature of the issue, troubleshooting to resolve the issue, and documenting all steps taken to resolve the issue in the ticket.
- Actively execute ITIL Framework practices particularly around Incident, Problem, Request and Knowledge Management.
- Work closely with other IT Support teams to resolve Incidents to the end users satisfaction.
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