Prince George's County, Maryland

Supervises lower-level Human Service Specialists and/or other technical and professional staff in a specific human service program, such as child support, child welfare, adult services, family investment, energy assistance, federal compliance, Title IV-E program, or volunteer program administration;. Oversee all program-related personnel functions, including training, daily supervision, performance monitoring, and evaluation of subordinate staff performance;. Deep understanding of the root causes of poverty and experience delivering effective interventions impacting human service and homeless service delivery systems.. Bachelor's degree in public administration, social services, sociology, psychology, or related field; plus. Prince George's County Government is an Equal Opportunity/Affirmative Action Employer

assistant team lead

Nature and Variety of Work Come join our team! Located minutes from downtown Washington, DC Prince George’s is the perfect, friendly community to live, work, and play! We are Prince George’s Proud! About The Position This is an advanced level position, and the incumbent will be responsible for a substantial number of management, administrative, and supervisory responsibilities that include but are not limited to supporting the Team Lead in the oversight of the division’s utility and water crisis assistance response programs directly operated by the agency. This position serves as a member of the Community Services Division leadership team and is supervised/evaluated by the OHEP/LIHWAP Team Lead. Examples of Work What You'll Do <ul><li>Support the day-to-day operations of the programs including the monitoring of program goals, standards, and controls to ensure program objectives are met;</li><li>Supervises lower-level Human Service Specialists and/or other technical and professional staff in a specific human service program, such as child support, child welfare, adult services, family investment, energy assistance, federal compliance, Title IV-E program, or volunteer program administration;</li><li>Supports development and implementation of new or revised procedures, practices, and processes, and the disposition of a variety of problems, issues, and projects;</li><li>Oversee all program-related personnel functions, including training, daily supervision, performance monitoring, and evaluation of subordinate staff performance;</li><li>Participates in the formulation and modification of program goals, and in the process of program planning;</li><li>Track program operating budgets and conduct regular monitoring to ensure that funds are expended effectively and appropriately;</li><li>Oversee all program data entered into the MD THINK system, run/monitor program performance reports, regularly review data for accuracy, and prepare and submit all State reports by the deadline;</li><li>Develop short and long-range efficiency plans for program operations and resources;</li><li>Monitor to ensure applicants receive the services they need and for which they are eligible;</li><li>Provide timely and appropriate resolution to conflicts arising between program regulations, program applicants, utility providers, and other support programs/staff;</li><li>Prepares statistical tables and charts, work-flow charts, staffing patterns, and organizational charts;</li><li>Prepare daily, weekly, monthly, quarterly, and annual reports as needed to meet funding and other programmatic requirements;</li><li>Develop and implement systemic and authentic opportunities for persons with lived experience to actively engage at all levels of program operations.</li><li>Develop and maintain partnerships with key community and organizational groups and represent the Department in a liaison capacity with managers and officials of other agencies concerning program activities; and</li><li>Adhere to agency standards of excellent customer service and willingly and cooperatively perform tasks and duties that may not be specifically listed in the class specification or position description but are within the general occupational category and responsibility level typically associated with the employee's class of work. </li></ul>OTHER CANDIDATE REQUIREMENTS: <ul><li>Expert communicator/public speaker</li><li>Proficient analytical, research, strategic planning, and management skills</li><li>Proven financial, budgetary, and contacting experience.</li><li>Experience working with and leading groups in a collaborative environment and ability to balance a variety of perspectives.</li><li>Experience establishing and maintaining effective working relationships with other governmental and bi-county agencies, private organizations, and the general public. </li><li>Deep understanding of the root causes of poverty and experience delivering effective interventions impacting human service and homeless service delivery systems.</li><li>Ability to lead, inspire, motivate, evaluate, and counsel subordinate management/ supervisory staff and delegate responsibility to them as appropriate. </li><li>Proficient in Microsoft Outlook, Office, Excel, and PowerPoint skills. </li></ul>Qualifications What You'll Need: <ul><li>Bachelor's degree in public administration, social services, sociology, psychology, or related field; plus </li><li>Two (2) years of responsible community development, supervisory work, or an equivalent combination of education, experience, and training.</li><li>An equivalent combination of education, training, and experience will be considered. </li></ul> EACH APPLICANT MUST INCLUDE INFORMATION THAT DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION. Preferred Qualifications <ul><li>Bi-lingual fluency in Spanish/English.</li><li>Lived experience.</li><li>Experience working in an urban/suburban Human Services Agency. </li></ul>Additional Information CONDITIONS OF EMPLOYMENT: Upon selection, the candidate must: <ul><li>Applicants who meet minimum qualifications will be invited for an interview to demonstrate proficiency in call center and administrative duties. </li><li>Meet all training and performance standards and demonstrate proficiency as required by the agency. </li><li>Wear and use agency protective apparel and equipment in the performance of their assigned duties. </li><li>Participate as an "Essential" employee in the department's snow and ice control program and other emergency or special activities as assigned. </li></ul>DURATION OF ELIGIBILITY: Candidates will be selected from a temporary register of eligible candidates, which will become effective approximately four (4) weeks after the closing date. Once a selection has been made, the register will expire. ELIGIBILITY TO WORK: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to show and verify authorization to work in the United States. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/e-verify. ONLY ONLINE APPLICATIONS WILL BE ACCEPTED. Internal Applicants: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure. Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity in the Workplace

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