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Assistant Store Manager Operations
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- Each ASM has direct responsibility for a specific area of the store: Operations, Night Operations, Merchandising, or Specialty Operations, Merchandising, or Specialty.
- Operations Assistant Managers (OAM) are responsible for ensuring the smooth operation of the Customer Service Desk, Pro Operations, Receiving, Tool Rental, Order Fulfillment, Lot Loaders and Back Office.
- Teach, coach and train Department Supervisors (DSs) and associates on, customer service standards and operational excellent to improve profitability.
- Ensure proper order fulfillment and timely customer communication through order create, order fulfillment and completion.
- Evaluate performance and take action as necessary for personnel actions, which include work allocation, training, development, performance management, compensation, problem resolution, discipline and terminations.
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