The Hertrich Family of Automobile Dealerships

Communicates professionally and provides updates on customer repairs as needed to service advisors and the parts department Maintain and update service records, including work orders, repair logs, and customer information, ensuring accuracy and completeness.. Follow the Hertrich Fix-It-Right-the-First-Time philosophy Other duties as assigned by management Assistant Service Manager / Service Department Dispatcher Qualifications: Minimum of 4 years as a skilled service advisor, skilled as a service dispatcher, Dealership experience preferred Comfortable with RO's, Dealership CSI requirementsStrong leadership and supervisory skills, with the ability to motivate and guide a team effectively.. Exceptional problem-solving abilities, with a keen eye for detail and a proactive approach to finding solutions.. Valid driver's license with minimal/no points High School Diploma / GED required The Hertrich Family of Dealerships is proud to represent 24 separate dealerships, 13 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula.. For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities.

assistant service manager

Hertrich offers:Comprehensive Benefits Package, paid Vacation and Personal Days and 401K with Employer Match along with Purchase Discounts on Parts and Vehicles 5-day week work for Family / Work balance (we are closed Sundays) Paid continued Training and Advancement opportunities Assistant Service Manager / Shop Foreman / Service Department Dispatcher Essential Job Duties: Dispatch work assignments to technicians and ensure that all allocated work is performed in accordance with established procedures and quality standards.Communicates professionally and provides updates on customer repairs as needed to service advisors and the parts department Maintain and update service records, including work orders, repair logs, and customer information, ensuring accuracy and completeness.Collaborate with other departments or teams, such as parts procurement or customer service, to facilitate smooth workflow and customer satisfaction.Follow the Hertrich Fix-It-Right-the-First-Time philosophy Other duties as assigned by management Assistant Service Manager / Service Department Dispatcher Qualifications: Minimum of 4 years as a skilled service advisor, skilled as a service dispatcher, Dealership experience preferred Comfortable with RO's, Dealership CSI requirementsStrong leadership and supervisory skills, with the ability to motivate and guide a team effectively.Excellent technical knowledge and expertise in automotive, machinery, or relevant mechanical systems.Exceptional problem-solving abilities, with a keen eye for detail and a proactive approach to finding solutions.Excellent communication and interpersonal skills, with the ability to communicate effectively with team members, customers, and other stakeholders.Valid driver's license with minimal/no points High School Diploma / GED required The Hertrich Family of Dealerships is proud to represent 24 separate dealerships, 13 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula. For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team that wins with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for this exciting new position! "We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Hertrich is also committed to providing a drug-free workplace. Hertrich is an equal-opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."

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