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Applications Engineer
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Full-time
- We are searching for a driven, customer-focused technical support specialist to join the Gems Setra team!
- Handle customer technical support cases through phone and email submissionsAssist in maintenance and development of product manuals, FAQs and customers data recordsPartner with Sales and Product Managers to bring application expertise to the customerWork on special projects including new product development testing & qualification, dynamic sales demos, kaizen events, etc.
- Required skills / experience: 2+ years of inside sales or customer/technical service experience, preferably within a manufacturing company and a business-to-business sales environmentHigh proficiency in English language, including conversing and writing about technical subjects.
- Maintain a service-oriented and customer-focused approachProfessional written and interpersonal skills are essential when communicating with customersTime-management skills and the ability to establish reasonable deadlines for resolutionAbility to manage and prioritize several projects efficiently Desired skills / experiences: Possessing a second fluent language (French, German, etc.)
- Understanding of electro-mechanical industrial/medical products and Instrumentation and their use.
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