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Application Support Specialist I
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Full-time
- Overview Reporting to the Director of End User Support, an Application Support Specialist I will ensure the functionality of software applications by providing technical support to users and contributing to the overall success of our technology solutions.
- As an Application Support Specialist I, you will play a key role in ongoing support of all AmTrust’s business applications.
- Utilize ServiceNow to log and track support requests, ensuring accurate documentation of issues and resolutions.
- Create and maintain knowledge base articles, FAQs, and user guides to empower users with self-help resources.
- Facilitating communication between developers, IT teams, vendors, end-users, and other stakeholdersProviding training to end-users and other staff members as neededConduct system analysis of application software to identify and propose solutions for problems.
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