eTeam

Problem Management: Work with developers and other infra teams for determining RCA and implement preventative measures.. AppDynamics- To monitor server and JVM health.. Working knowledge on Autosys tool, Informatica and Cloudera.. Middleware knowledge- Application servers, Web servers (ToClientat), MQ and Kafka.. Hand on experience on Azure monitoring tools, AppDynamics, Splunk, Grafana.

application support engineer

Responsibilities:<ul> <li> Incident Management: Troubleshoot, investigate, triage and coordinating incidents with stakeholders.</li> <li> Problem Management: Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve reoccurring issue wit a permanent fix.</li> <li> Autosys Batch Monitoring: Providing daily batch support and generate status reports.</li> <li> Environment patching management: Supporting infra patch upgrade, coordinate post patching checks and taking QA checkouts for signoffs.</li> <li> Middleware certificate managements: Support and coordinate b/w RLC and app team for renewal of certificate. Post certificate renewal take signoff from stakeholders.</li> <li> Environment monitoring:</li> </ul> <ul> <li> AppDynamics- To monitor server and JVM health.</li> <li> Configure alerts and policies for proactive monitoring.</li> <li> Database health monitoring.</li> </ul> <ul> <li> Daily and Weekly incident and environment downtime reporting.</li> </ul> Skills:<ul> <li> 7+ years of experience required on relevant field with handling a team.</li> <li> Proficient knowledge on Unix complex command and shell scripting.</li> <li> Working knowledge on Autosys tool, Informatica and Cloudera.</li> <li> Middleware knowledge- Application servers, Web servers (ToClientat), MQ and Kafka.</li> <li> Web development and API knowledge.</li> <li> Hand on experience on Azure monitoring tools, AppDynamics, Splunk, Grafana.</li> <li> Good knowledge on Oracle (SQL/PLSQL).</li> <li> Good knowledge on HTTP, SSH and FTP.</li> <li> Understand of JAVA based applications.</li> <li> Excellent communication and email writing skills.</li> </ul>

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