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Application Support Analyst - Global Team
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- Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
- As a member of the Service Desk Support organization, the support analyst provides first level hotel operations, functional, procedural, and technical troubleshooting support for Marriott's Sales & Catering Applications (CI/TY, SFAWeb, OneSource, and MSA), Reservations Systems (MARSHA, Empower, HPP, MRDW), Mobile/Digital Platform (Mobile Key, GXP, Mobile Dining), Revenue Management (One Yield).
- The Help Desk operates on a 24x7x365 basis and flexibility with rotational schedules is required and critical in this role; holiday and weekend work may be required.
- 1+ years' experience in business application support in a call center environment, customer service, or hospitality industry.
- 2+ years' Marriott Hotel Operations experience in one of the following disciplines: Front Office, Reservations, Revenue Management, Sales/Event Management
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