CACI International

CACI is seeking an Applications and Platforms Operations Center (APOC) Manager who will lead NASA’s Tier 1 Enterprise Service Desk (ESD) and Ops Centers.. Lead a team delivering 24x7x365 centralized performance, health, and capacity monitoring and event management across multiple applications and platforms using Dynatrace—emphasizing predictive analytics, proactive remediation, and self-healing.. Outage coordination, including cross-program troubleshooting, outreach to on-call staff, vendor/OEM (Tier 4) escalation, and program communications to end users.. Master change and outage calendar management—providing transparency to NCAPS, NASA, and OCIO Enterprise Contractor stakeholders.. Frequently meet with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs

application

Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Continental US * * * The Opportunity CACI’s Agile Digital Solutions Operating Group is searching for individuals to lead application development and support for NASA's enterprise business systems. CACI is seeking an Applications and Platforms Operations Center (APOC) Manager who will lead NASA’s Tier 1 Enterprise Service Desk (ESD) and Ops Centers. As the APOC Manager, you will lead and will manage teams responsible for improving enterprise transparency, ensuring cross-contract collaboration via ServiceNow, and achieving efficiencies by reducing the O&M workload across Agile Teams in a fast-paced SAFe agile development environment. Responsibilities <ul><li>Lead a team delivering 24x7x365 centralized performance, health, and capacity monitoring and event management across multiple applications and platforms using Dynatrace—emphasizing predictive analytics, proactive remediation, and self-healing.</li><li>Incident triage, escalation to Tier 3 (Agile Product and Shared Services Teams), and ticket management through resolution; incident SLA monitoring; and incident resolution based on Agile Team-provided knowledge articles.</li><li>Outage coordination, including cross-program troubleshooting, outreach to on-call staff, vendor/OEM (Tier 4) escalation, and program communications to end users.</li><li>Problem investigations for any unplanned outages, recurring application performance issues proactively and reactively detected via monitoring tools, or at the request of the Government.</li><li>Master change and outage calendar management—providing transparency to NCAPS, NASA, and OCIO Enterprise Contractor stakeholders.</li><li>Collaborating with our Applications and Platforms Security Operations Center (APSOC), which centralizes our security incident response process, provides spillage management and sanitization expertise, and interfaces with other NASA activities.</li><li>Manage daily production operations support over infrastructure, systems, services, & external interfaces</li><li>Lead internal IT, Product, and Shared Services teams responsible for resolving operational support issues.</li><li>Ensure daily monitoring is performed timely for services, jobs and interfaces for failures, irregularities, and performance issues.</li><li>Ensure team supports critical processes outside of normal hours to include nights, weekends and holidays.</li><li>Ensure Product and Operations Teams develop SOPs and processes for incident management and resolution.</li><li>Lead rapid response to quickly resolve issues and outages.</li><li>Drive innovation through special projects and technical upgrades</li><li>Monitor support ticket queues to promote rapid response by all portfolio teams.</li><li>Communicate with senior customer stakeholders on reporting metrics (e.g., system data, error logs, & user reports)</li><li>Responsible for operations support metrics and Portfolio service desk ticket queues.</li><li>Frequently meet with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs </li></ul>Qualifications Required: <ul><li>Must be a U.S. citizen with an active Public Trust clearance (or the ability to obtain a Public Trust or higher, if needed)</li><li>Bachelor's degree in Computer Science, Information Management Systems, or related. Experience considered in lieu of degree</li><li>Must have at least 10 years of relevant, related technical experience.</li><li>Excellent verbal and written communication skills</li><li>Prior experience leading application operations and sustainment activities on a large, complex program</li><li>Experience with a variety of technology stacks and platforms (.NET, Java, SQL, ColdFusion, etc.) </li></ul>Desired <ul><li>Experience managing operations in an Agile environment</li><li>Experience with SecDevOpps and Agile processes and/or tools</li><li>Managed 50+ FTE's</li><li>Managed a current operations organization that focuses on event and incident management</li><li>Experience in monitoring tools with a focus on ITIL capabilities. </li></ul>This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. _____________________________________________________________________________ What You Can Expect A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. _____________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. Since this position can be worked in more than one location, the range shown is the national average for the position. The Proposed Salary Range For This Position Is $78,100-$171,900 CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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