Empyrean Benefit Solutions

The Annual Enrollment Client Service Representative provides high quality client and member-focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and member expectations.. Must be available to work an 8 hour shift anytime between 7:00am - 7:00pm, Monday through Friday.. Successful candidates must demonstrate a strong customer service focus with previous inbound call center experience.. Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.. Update member data including dependents, change of addresses, etc., ensuring data integrity.

customer service representative

Description The Annual Enrollment Client Service Representative provides high quality client and member-focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and member expectations. Answering questions and resolve issues based on phone calls, e-mails, and internet inquiries from members and clients; access information from a variety of systems and references; and focus on identifying problems and achieving the best solution. Qualifications: <ul><li>Must be available to work an 8 hour shift anytime between 7:00am - 7:00pm, Monday through Friday. We will not be able to work around school schedules.</li><li>Must Pass Typing and Grammar - 35 words per minute</li><li>Must Pass Background Check</li><li>Assignment will be from September 2024 through January/February 2025</li><li>Successful candidates must demonstrate a strong customer service focus with previous inbound call center experience.</li><li>Effective verbal and written communication skills.</li><li>Attention to detail and accuracy.</li><li>Analytical skills.</li><li>Positive, helpful approach to problem solving.</li><li>Excellent listening and probing skills.</li><li>Intermediate skills in Microsoft Office Suite including Excel.</li></ul> Responsibilities: <ul><li>Answers questions and resolves issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality.</li><li>Research and respond to enrollment issues.</li><li>Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.</li><li>Receive, distribute and/or own tasks including resolution and appropriate customer support.</li><li>Effectively document and track contacts with participants, clients and vendors.</li><li>Ensure all interactions with customers (both internal and external) are professional and courteous.</li><li>Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.</li><li>Educate participants, clients and others on self-service options.</li><li>Assist in preparation of daily, weekly or monthly reports.</li><li>Update member data including dependents, change of addresses, etc., ensuring data integrity.</li><li>Completes tasks, generates letters and files associated paperwork.</li><li>Effectively interact with all team members for purpose of resolving participants' or clients' needs.</li><li>Special projects and other duties as assigned.</li></ul>

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