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Analyst, Customer Success, IT Service Delivery
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Full-time
- Actively oversee and direct technical integrations (e.g. EDI, XML, API) between customer and EFL supply chain applications.
- May perform administrative tasks, such as managing team performance, user compliance, adoption rates, manage projects, fixing reliability issues, track service metrics, etc.
- Draft RFP responses that represent the technical aspect of our business solutions.
- In conjunction with operations, commercial, and technical teams, craft the right messaging for internal/external customers.
- Work alongside and elevate existing team members skill sets in step with best practices.
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