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Aman Central Reservations Assistant Manager
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- POSITION OVERVIEWAssistant Reservation Manager based in Tokyo.
- This position is responsible to identify and pursue quality standards and guest satisfaction as well as supervise the team for the smooth operation of Aman Central Reservation Concierge.
- Reporting to Director of Shared Services Operations and Reservation Manager.
- Aman Guests are its most valued asset, you will be in the frontline leading a world class luxury reservations concierge team.
- RESPONSIBILITIESEnsure reservations made are processed according to established policies and proceduresIdentify opportunities to increase upsells based on our policy and procedures and drive incremental revenueTraining reservations-related Team MembersTracking daily trends of reservation calls and monitoring agents on call quality and salesmanshipEnsure that reservations systems and the data entered into systems are accurate and are aligned with SOPs in place.
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