Mountaineer Casino Resort

Balances cash daily and prepares deposit for general cashier.. You will report directly to the Guest Services Manager then to the Director of Resort Operations.. Must exhibit a friendly and outgoing disposition at all times.. You also must be able to pass a background investigation and obtain and maintain a WV Racing License.. Will be exposed to working in a noisy, smoke/secondary smoke environment and seasonal elements.

front desk

﻿SUMMARYCoordinates all hotel reservation activity for the property.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES<ul><li>Greets and assists all guests entering or leaving the hotel. Registers and assigns rooms to guests of the hotel in a timely manner. </li><li>Verifies customers' credit, and establishes how the customer will pay for the accommodation. </li><li>Keeps records of room availability and guests' accounts using hotel computer systems. </li><li>Computes bills, collects payments, and makes change for guests. </li><li>Performs simple bookkeeping activities, such as balancing cash accounts. </li><li>Reviews accounts and charges with guests during the checkout process. </li><li>Contacts Housekeeping or Maintenance staff when guests report problems. </li><li>Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor. </li><li>Follows and completes items on Guest Services AM/PM checklist. </li><li>Ensures timely and efficient delivery of guest messages, mail and faxes </li><li>Responds to guest inquires and directs guests' around the hotel/casino. </li><li>Explains proper use of keys system and ensures the guests satisfaction with their room. </li><li>Audits current registration cards to computerized information. </li><li>Corrects errors and discrepancies on guest accounts and resolves guest complaints. </li><li>Ensures organization and cleanliness of all work areas. </li><li>Balances cash daily and prepares deposit for general cashier. </li><li>Complies with all reasonable requests made by management. </li><li>Adheres to all gaming laws and regulations. </li><li>Other duties as assigned. </li></ul>REPORTING LINEYou will report directly to the Guest Services Manager then to the Director of Resort Operations.QUALIFICATION REQUIREMENTS<ul><li>Must have excellent communication skills, be polite, and present a neat appearance at all times. </li><li>Must exhibit a friendly and outgoing disposition at all times. </li><li>The ability to work in a fast -paced environment and stressful situations. </li><li>Must be able to operate office equipment and multi-line phones. </li><li>The ability to work with others as a team in an efficient manner. </li><li>You will need to be available to work all shifts. </li><li>You must be at least 18 years old. </li><li>You also must be able to pass a background investigation and obtain and maintain a WV Racing License. </li></ul>EDUCATIONAL AND/OR EXPERIENCEHigh School Diploma or equivalent is required.PHYSICAL DEMANDSYou will need to be able to stand or sit for prolonged periods of time.WORK ENVIRONMENTWill be exposed to working in a noisy, smoke/secondary smoke environment and seasonal elements.

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