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Advanced Support Technical Manager
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- KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe.
- KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
- Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
- The Advanced Support Manager is responsible for training and managing the activities of the Advanced Support tech staff.
- Collect detailed information to categorize requests in order to determine the method of resolution or escalation
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