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Advanced Services Network Engineer
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- The Advanced Services Network Engineer provides direct customer support for suite of Advanced Managed Services including our Managed Services product line, Managed Router/Switches, Hosted IP PBX, SIP Trunking, ProConnect VoIP, SDWAN, Cloud Secure, DDoS and Enterprise Data Center Co-Location offerings.
- The Advanced Services Network Engineer will collect service and event information; identify the Customer's infrastructure and subscribed services, access Advanced Services support applications and additional Tier 2/3 technical support staff.
- Collaborate with peer operations teams to coordinate field and customer site work as needed.
- Hands-on experience with Cisco, Adtran, Juniper, etc.
- along with the appropriate certifications (e.g. CCNA, CCNP, CISSP, CCSE, GCFW, CISSP, JNCIS-FWV, GCIH, etc.)
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