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Admissions Specialist Onsite (Fri - Mon, 1st Shift)
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Full-time
- POSITION TITLE: Admissions Specialist (Previously Care Coordinator or Admissions Counselor)DEPARTMENT: Access TeamREPORTS DIRECTLY TO: Access ManagerREPORTS DIRECTLY TO: Access DirectorSUPERVISES: N/AI. POSITION SUMMARY:This position will interact directly with potential clients and/or their family members as well as new and existing referral sources and other internal Bradford stakeholders to facilitate the pre-admission process.
- The goal of these interactions is to collect relevant information regarding the impact of chemical dependency and/or substance use disorder on the lives of potential patients and to motivate those individuals into taking appropriate action regarding suggested treatment.
- II. PRIMARY DUTIES AND RESPONSIBILITIES:Create a strong first impression of Bradford Health Services to prospective clients, family members and referral sources by answering inbound calls, building rapport with those individuals, and gathering the initial information needed to capture them in our CRM system.
- Computer data entry skills required – type 40 wpm required.
- B. Knowledge, Skills and Abilities:Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 C.F.R. “Health Insurance Portability and Accountability Act” and 42 C.F.R. Part 2 “Confidentiality of Alcohol and Drug Abuse Patient Records” with respect to patient and potential patient identifying information and health information.
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