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Administrative Assistant
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Full-time
- Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
- As an Administrative Assistant (known internally as Member Support Specialist) you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service.
- You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience.
- Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
- All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
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