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Administrative Assistant
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- The Administrative Assistant & Claims Specialist plays a critical role in ensuring customer satisfaction by investigating, processing, and resolving various claims related to shipments.
- This includes claims for undelivered or returned packages, late shipments, and other customer disputes.
- Maintain accurate and detailed records in the claims management software.
- Collaborate with other departments (e.g., shipping, logistics) to resolve complex claims.
- Extract and analyze data from the claims management software to identify trends, recurring issues, and areas for process improvement.
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