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Account Manager
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- Responsible for direct oversight of security officer contract services and operations.
- 2) The Account Manager is expected to have knowledge/information of Security contracts, observations regarding the performance of security officers, on-site supervisors and on-site director of security
- During the walkthrough, the Account Manager is expected to interact with the QPS officers, on-site supervisors, and on-site director of security supervisor as well as building management.
- 5) Keep updated all customers/building information, union contracts for each location, schedules, responsibilities, holiday lists, FSD compliance information, building profiles and building contact information.
- 10) Manage officer and FSD vacation requests, scheduling, time-off approvals and replacements; compile officer vacation requests into a spreadsheet; communicate with dispatching team concerning vacation approvals/denials (based on available time-off and QPS operational needs); notify officers of final dates of approved vacation.
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