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Account Director - Cruise Retail
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Full-time
- If so, the Account Director – Cruise Retail could be a perfect challenge!
- The Account Director is responsible for all aspects of the relationship with the cruise line customer.
- This includes, but isn’t limited to, long-term strategic initiatives ensuring revenue goals and customer satisfaction levels are maintained, whilst ensuring the client relationship is developed to the highest levels, realising the company and cruise line retail vision and strategy.
- The Account Director is also responsible for ensuring onboard operational excellence, through remotely managing the Fleet Management team and shipboard retail teams, to deliver world-class service to our cruise customers; achieved through providing commercial direction and a supportive, coaching, and development approach.
- To succeed, the achievement of key objectives including leadership, commercial delivery, client (cruise line) relationship, and operational excellence, is critical.
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